At my job we occasionally get a "crisis" call. This means, the person on the line is so distraught we have to transfer them to a professional counselor to talk to ASAP. As an intake Coordinator anyone that sounds like they are in imminent danger to themselves or others, we have to keep them on the phone, notify a supervisor and they will get the on call Licensed Professional Counselor.
On Friday, I got my first Crisis call. Now although he wasn't about to kill himself or anyone else, this particular gentleman began having a panic attack and was completely out of meds. He was on anxiety pills, anti-depressants and God knows what else. This poor gentleman totally broke down over the phone. while my supervisor called the On Call LPC, I was able to calm him down back to normal. The LPC who listened in to the tail end of my covno w/ panic man told me what a good job i did....
YAY! so it is sinking in
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